Home & Lighting FAQ
Product selection
How do I choose the correct desk or table?
Measure the available floor space, intended chair or sofa height, doorway access, and the equipment you plan to place on the surface. Compare those measurements with the dimensions and load information shown on the product page. A compact or mobile desk is not automatically suitable for heavy desktop equipment.
Are chairs, computers, cables, decorations, or accessories included?
Only the items stated in the product description or package list are included. Room-scene photographs may show styling objects for context. If the listing says “without chair” or identifies a lamp panel and base only, those statements form part of the product description.
Will the color look exactly like my screen?
Colors and wood-look finishes can vary slightly with screen settings, photography, room lighting, and production batches. Select the required variant and review its images before adding it to the cart.
Desks and furniture
Do furniture products require assembly?
Many desks, tables, shelves, and rolling units require assembly. Use the supplied hardware and instructions, assemble on a protected level surface, and tighten connections gradually. Do not climb, sit, or stand on furniture unless the listing expressly states it is designed for that purpose.
How should I care for desk surfaces and glass tops?
Use a soft cloth and avoid abrasive cleaners. Keep wood-based panels away from prolonged moisture and direct heat. For glass products, avoid sharp impacts and inspect the top and frame before use. Observe any product-specific load guidance.
Lighting and electrical items
What should I check before using a USB or rechargeable light?
Confirm the power method shown on the product page. Use a compatible, undamaged power source and cable; keep indoor-only products dry; and stop use if the unit, cable, or connector becomes unusually hot or damaged. Decorative and ambient lights are not substitutes for emergency or primary safety lighting.
How do solar lights work best?
Place the solar panel where it can receive direct daylight and keep the panel clean. Charging and operating time vary with season, weather, shade, and battery condition. Water-resistance information does not mean a product should be submerged.
Orders, delivery, and returns
How much does shipping cost?
For eligible destinations in Europe, North America, China, Hong Kong SAR, Singapore, Japan, Taiwan, and South Korea, Standard Shipping costs USD 6 when the discounted merchandise subtotal is below USD 36. Standard Shipping is free when that subtotal is USD 36 or more. Checkout displays the final rate for the selected destination before payment.
How long does order processing take?
We aim to process and dispatch confirmed orders within 3 business days. Processing time is separate from carrier transit time.
How long does delivery usually take after dispatch?
Delivery is generally estimated at 5–15 business days after dispatch. It is an estimate rather than a guaranteed arrival date and can be affected by destination, carrier operations, customs, weather, or holidays.
Which payment methods are shown at checkout?
The current Shopify checkout identifies Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Availability can depend on the destination, currency, card issuer, and payment-provider checks, so checkout remains authoritative for the individual order.
How do I track an order?
Use the tracking link in the shipping confirmation when one is provided, or visit our Track Order page for instructions. A carrier may need time after dispatch before the first scan appears.
How do I request a return?
Contact us within 30 calendar days after confirmed delivery and wait for return instructions before shipping.
How quickly is an approved refund processed?
After a returned item is received, inspected, and approved, we process the refund to the original payment method within 5 business days. Your bank or card provider may need additional time to post the credit.
What information should I include in a return request?
Email support@pelineq.com within the period stated in the Return & Refund Policy. Include the order number, item, reason, and photos when relevant. Wait for return instructions before shipping.
Business: Shenqiu County Qidaiyuan Department Store
Registered Address: No. 232, Donglizhuang, Lilaozhuang Township, Shenqiu County, Henan Province, China
Phone: +86 165 8741 2544
Registration No.: 92411624MAE05XMD6W
Email: support@pelineq.com