Return & Refund Policy
Return window
Contact us within 30 calendar days after delivery to request a return. The item must be unused, uninstalled, complete, and in its original packaging, with proof of purchase. We may decline a return when an item was used, assembled beyond what is reasonably needed for inspection, altered, damaged after delivery, or returned without parts, accessories, instructions, or packaging.
Items that may not qualify
Personalized items, gift cards, digital products, clearance or final-sale items, and goods that cannot be resold for hygiene or safety reasons may not be returnable unless required by law or the item arrived damaged, defective, or incorrect. This policy does not limit mandatory consumer rights.
How to request a return
Email support@pelineq.com with the order number, item, reason, and photos when relevant. Wait for written return instructions. Do not send an item to the manufacturer, the registered business address, or an address printed on the parcel.
Return Address
Room 405, South Block, Jinwen Digital Valley, Huangtian Subdistrict, Bao'an District, Shenzhen City, China
This is the designated return-receiving address, not the company’s registered office or a retail store. A return must be approved before dispatch so the receiving team can identify it.
Return shipping
Unless the product is confirmed defective, damaged in transit, or not the item ordered, return shipping is normally the customer’s responsibility and original shipping charges are generally non-refundable. If the issue was our error, we will explain the available arrangement after reviewing the evidence.
Inspection and refunds
Once the returned item is received, inspected, and approved, we will process the refund to the original payment method within 5 business days. Your bank or card provider may need additional time to post the credit. Original shipping charges are not refundable unless required by law or the return results from our error.
Order cancellations
Contact us as soon as possible if you need to cancel or correct an order. We cannot guarantee cancellation after processing or dispatch has begun. If a paid order is cancelled before dispatch, the refund will be returned to the original payment method.
Damaged, defective, or incorrect items
Contact us promptly and preserve the product and packaging. Send clear photos of the shipping label, packaging, item, and affected area. Depending on the verified circumstances, the available solution may be a replacement, refund, or another remedy required by law.
Questions
Email support@pelineq.com before returning any item.
Business: Shenqiu County Qidaiyuan Department Store
Registered Address: No. 232, Donglizhuang, Lilaozhuang Township, Shenqiu County, Henan Province, China
Phone: +86 165 8741 2544
Registration No.: 92411624MAE05XMD6W
Email: support@pelineq.com