Shipping & Delivery
Order preparation
We aim to process and dispatch confirmed orders within 3 business days. This processing period begins after order confirmation and is separate from carrier transit time. During unusually high order volume, a material address issue, payment review, or an exceptional disruption, processing may take longer; we will provide an update when reasonably possible.
Delivery estimates
After dispatch, delivery is generally estimated at 5–15 business days. This estimate is separate from the processing period and is not a guaranteed arrival date. Carrier capacity, destination, weather, holidays, customs, and address problems can cause delays. Orders containing different items may arrive in separate packages.
Shipping destinations and charges
Standard shipping is available to eligible destinations across our active Europe, North America, and Asia Review Regions markets. The Asia Review Regions market includes China, Hong Kong SAR, Singapore, Japan, Taiwan, and South Korea. Orders below USD 36 are charged USD 6 for Standard Shipping. Orders of USD 36 or more receive free Standard Shipping. Checkout evaluates the discounted merchandise subtotal before tax and shipping together with the destination and displays the final shipping charge before payment.
Address responsibility
Review the recipient name, street address, unit number, city, postal code, country, email, and phone before submitting the order. Contact us promptly if an address is incorrect. We cannot guarantee a change after fulfillment begins.
Customs and import charges
International shipments may be subject to customs duties, taxes, brokerage, or import requirements imposed by the destination. Unless checkout expressly states otherwise, these charges are the customer’s responsibility and are not included in the product price. Customs processing may extend delivery time.
Confirmed lost parcels
Contact support@pelineq.com with the order number, tracking number, and delivery details. After the carrier confirms that the parcel is lost, we will arrange a replacement shipment within 3 business days at no additional shipping charge.
Delivery delays
Severe weather, natural disasters, public-health events, government or customs action, carrier-network disruption, and other events outside reasonable control may delay delivery; in those circumstances we do not promise a fixed arrival date or automatic fixed compensation. If a verified delay results from an operational error attributable to us or our logistics partner, we will provide an appropriate remedy based on the circumstances without limiting mandatory consumer rights.
Tracking and delivery issues
A carrier may not scan a parcel immediately after dispatch. If tracking shows delivery but the parcel is missing, check the delivery location, household members, building staff, and carrier before contacting us. For damage, shortage, or an incorrect item, preserve the packaging and send clear photos with the order number to support@pelineq.com.
Questions
For shipping help, email support@pelineq.com.
Business: Shenqiu County Qidaiyuan Department Store
Registered Address: No. 232, Donglizhuang, Lilaozhuang Township, Shenqiu County, Henan Province, China
Phone: +86 165 8741 2544
Registration No.: 92411624MAE05XMD6W
Email: support@pelineq.com